Support — MyStops HKI

Getting Started

  1. Open MyStops HKI and search for your transit stop by name or code
  2. Tap the heart icon to add it to your favorites
  3. Add the widget to your lock screen or home screen:
    • Long-press your lock screen or home screen
    • Tap the "+" button to add a widget
    • Search for "MyStops HKI" or "HSL Departures"
    • Choose your preferred size (lock screen, inline, or home screen)

Frequently Asked Questions

The widget shows "Could not load departures"

This usually means there is no internet connection. Check your network and the widget will refresh automatically within a few minutes.

The widget shows the wrong stop

If you have multiple favorites, the widget displays the nearest one based on your location. If location access is denied, it shows the first stop alphabetically. You can manage your favorites in the app.

How do I enable automatic nearest-stop switching?

Grant "Always Allow" location permission when prompted. This lets the widget update in the background as you move around the city, using battery-efficient location changes.

Can I filter which lines are shown?

Yes. In the app, tap on a favorite stop to configure line and destination filters.

How many favorites can I add?

The free version supports up to 2 favorite stops. You can unlock unlimited favorites with a one-time in-app purchase.

How do I restore my purchase on a new device?

Open the app — your purchase is restored automatically through your Apple ID. If it doesn't appear, tap the purchase option and it will recognize your existing purchase.

Departure times seem wrong

The widget shows real-time departure data from HSL. If a departure is delayed, a delay badge (e.g. "+3") is shown. Times update automatically as the widget timeline advances.

The app doesn't find my stop

MyStops HKI uses HSL data and covers the Helsinki region (Helsinki, Espoo, Vantaa, Kauniainen, and nearby municipalities served by HSL). Stops outside this area are not available.

Contact

If you need further help or want to report a bug:

Baleware
Email: [email protected]